Currencies:
Shopping Cart:
0 items

FAQ

1. How to place an order?
After you choose your favorite item as well as its size and quantity, you just need to click the button "Add To Cart". Following you should review the items in your shopping cart to see if they are what you want. When you are ready, you can click the button "go to checkout". Then you will go to the webpage of filling in your billing information. If you are our Returning Customers, you can log in your account directly. After finishing your billing information, you just need to submit it. Then you will be transferred to the page of confirming your delivery information and shipping method. Then you will go to the second step of payment to choose the payment method, followed by clicking the button "continue checkout". If there is no problem, please confirm your order. At last, you will go to the page of filling in your credit card information and billing address. Please be very careful at this step in avoid any mistakes. After everything is okay, please submit your order to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.


2. When will you deliver my purchased items?
Our delivery department will dispatch your items within 12-48 hours after we receive your payment. They will check the condition of your items very carefully before delivering your items, including its quality, quantity, size, color, etc.


3. How long can I receive my item?
In general, your parcel will arrive you within 5-7 business days after we dispatch your goods. Well, sometimes due to unforeseen circumstances, such as bad weather and holidays, the delivery time may be last a little longer. However, please do not worry about it, because our delivery department will help you put a rush on your parcel. Hope you can understand it as well.


4. How to track my order?
You will receive an email containing the tracking number and tracking link within 2 working days or so. You can track the status of your parcel online with the tracking link provided any time. In addition, please remember to check your email frequently after you pay for your order, because sometimes we may have something important to notice you.


5. How do I find the suitable size for me?
You can find Size Chart below the Size Selecting field. And our size is consistent with the international standard, so you can choose the size you often wear. If you indeed have some problems with choosing the right size, please contact our customer service for reference.


6. How can I change my order or cancel my order?
After we receive your payment, our Sales Department will send your order to the Delivery Department to prepare and dispatch your items at once. So if you really want to change or cancel your order, please contact us as soon as possible, because after your item is delivered, it will be very difficult to stop the parcel for you. So we really appreciate your kind understanding.


7. How can I return the items to your company?
Sometimes gear just doesn't work out – no matter how excellent it is. However, we sincerely hope you find your best fit the first time around. Our Delivery Department usually checks the delivered items very carefully before shipping (including its quality, color, quantity, size, ect.), but once there is any quality issue of your products and you would like to send it back, please contact our customer service as soon as possible within 30 days. They will send you the detailed address to return the original items. We will return your refund to your account as soon as we receive your original items.


8. Which payment methods do you accept?
We can accept Visa, MasterCard credit cards, Western Union (We will give you 15% discount if you are willing to pay with Western Union, which is very easy and fast to operate).


9. Why do you charge my card more than the price of the products?
In general, this issue won't happen. Please don't worry about it, because we only receive the price of your order. As our market is worldwide, maybe we are from different countries and use different currencies, the extra money may be charged by the bank as the overseas transaction handling fee or currency exchange rate fee. Hope you can understand it. If you still have any problems, please feel free to contact us.


10. Are all products showed in the website?
We are not putting every item of the louboutins shoes on this site now. If you are looking for other style which is not displayed on our site,please tell us which one you like, and we can supply most of them to you.


11. I am looking for christian louboutin or other brand shoes that are not listed on your site,can you provide them?
If you are looking for christian louboutin or other brand shoes we don't list on our site. Please click contact with us with a picture,a serial number or the model number of the goods.The more details given, the easier and quicker to locate the shoes in the factory.